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Terms and Conditions

Application of Terms and Conditions


NRwell Ltd (we) will supply products and services in accordance with quotations sent or online prices to logged in users which will be subject to the following terms and conditions. It is the customer’s responsibility to check all quotations or online products and order confirmations that the supply of goods or services will fit their application, any orders placed are acceptance of our terms and conditions..


International customers

Goods will be dispatched from various global locations. Certain countries may incur import duties and taxes, the purchaser of the goods is responsible for the import and customs clearance. We will advise the point of dispatch and help with any questions you have.

Please note that goods may be inspected by customs and opened on occasion.


Sales and Service

No variation of these terms and conditions will be binding unless confirmed in writing between the authorized representatives of NRwell Ltd and the customer.

Quotations are provided using the stock levels and information available at the time of the quotation. Stock levels fluctuate hourly and all lead times can only be confirmed at the time of order.

NRwell Ltd reserves the right to alter any sales literature, price list and other documents without notice. Contracts for the sale of goods and services shall not be binding on NRwell Ltd unless an order is placed by the customer and NRwell Ltd has confirmed the order in writing, provided a final invoice or delivered the goods. NRwell Ltd have no control over sudden Manufacturer price increases or stock level fluctuations. No goods can be held or reserved until an order is placed and payment is received.

Photographs and descriptions, whether in catalogues, brochures, price lists or other documents issued by NRwell Ltd are intended as a guide only and will not be binding.

NRwell shall not be liable to the Customer for any errors or omissions in product numbers or descriptions on any of the nrwell.com websites. 

We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements, which do not materially affect their quality or performance on the customers application.



NRwell Ltd reserves the right to assign the contract or any part of it to any contractor (person, firm or company) without prior consent of the Customer.

The Customer is not entitled to reassign the contract or any part of it without prior written consent of NRwell Ltd



No order which has been accepted by NRwell Ltd may be cancelled by the Customer except with the agreement in writing from NRwell Ltd on the terms that the Customer shall indemnify NRwell Ltd in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred as a result of such cancellation.



All payments should be made to NRwell Ltd as indicated on the quotation or invoice issued by NRwell Ltd.

Orders placed on a pro forma basis will not be processed until payment is received in full. Credit accounts must be paid to the terms agreed between the authorised representative at NRwell Ltd and the customer, late payment may result in the credit account being withdrawn.

With exception to any special terms agreed in writing between NRwell Ltd and the customer, NRwell Ltd shall send a final invoice to the customer at the time or any time after delivery of the goods.

If the Customer fails to make payment on the due date the NRwell Ltd without prejudice, reserve the right to cancel the order and suspend any further orders or deliveries.



Delivery of the goods will be made to customer address as confirmed on the order confirmation sent by NRwell Ltd. It is the Customers responsibility to ensure the delivery address they provide is correct.

Customers may arrange their own collection of the goods once NRwell Ltd has confirmed the goods are ready for collection.


The delivery date is an approximate only. We will always try to offer a sooner delivery date & will advise if the goods are ready for dispatch earlier than anticipated. In the event that goods are late, NRwell Ltd will advise of the delay but will not be held responsible for any late deliveries.


If the Customer fails to take delivery of the goods (failing to sign for delivery, provide any instructions or documents required or any other reason) NRwell Ltd shall be entitled to bill the customer for any costs and expenses including re-delivery charges, storage charges, return costs that may incur.


NRwell Ltd shall have no liability for late deliveries, where the goods/services are delivered after the advised delivery date, where the reason for late delivery is out of NRwell Ltd’s control, such as manufacturer delays, customer payment delay or carrier fault.


Retention of Title and Risk

Risk of damage and/or loss of the goods shall be transferred:

  • When goods are delivered to the delivery address specified by the Customer, whether this address is the Customers premises or another location such as a carrier address.
  • When goods are installed by NRwell ltd
  • When goods are ready for collection, in the cases of Customers using their own carrier or collecting.


Legal and beneficial title shall not pass to the Customer until NRwell Ltd has received payment in full for the goods and any other monies owed.

NRwell Ltd reserves the right to repossess any goods without notice where NRwell Ltd retains the title. The goods should be stored in a suitable condition and not used in these circumstances.


The Customer’s entitlement to possession of the goods, where NRwell Ltd remains a legal benefit title if:

  • The Customer breeches any of these terms and conditions
  • The Customer enters into a voluntary arrangement under parts I or VIII of the Insolvency Act 1986, Insolvency Partnerships Order 1994 or any other arrangement is made with the Customers creditors.
  • The Customer is bankrupt or becomes the subject of a bankruptcy order, or any other provision for the relief of insolvent debtors.
  • The Customer enters either compulsory or voluntary liquidation, has a receiver or other body appointed in respect of it’s assets or (undertaking any parts thereof) any documents are filed with the court or the appointment of an administrator in respect of the Customers assets, notice of the intention to appoint an administrator is given by any of the directors of the Customer, or any notice of proceedings relating to the insolvency or possible insolvency of the Customer.


Faulty or Defective Goods

If goods delivered are defective or faulty in any material aspect and the customer lawfully refuses the delivery of defective goods or the customer signs for at time of delivery as ‘condition not checked/contents and condition unknown’, and the customer gives written notice of the defect to NRwell Ltd within 7 days of delivery, NRwell Ltd shall:

  • Repair or replace the defective goods or refund the price of the goods which are defective
  • Open a case with the carrier if the goods were damaged in transit. NRwell Ltd is not liable for any error or damage done by carrier. In case of the goods being damaged in transit the Customer may not reject the goods if the delivery is not refused or not signed for as damaged or defective

No goods shall be returned to NRwell Ltd without prior agreement in writing and a return procedure is issued by NRwell Ltd. 

NRwell Ltd have no obligation to credit or accept return of any goods, other than defective goods that have been refused delivery or notice given by the Customer as set out above. 

The Customer must ensure that the goods are contained in the packaging and not tampered with and any handling is to NRwell Ltd guidelines or manufacturer instructions.

The Customer will indemnify NRwell Ltd against any liability, loss or damage the NRwell Ltd may suffer as a result of the Customers failure to comply with these conditions.

If NRwell Ltd is satisfied that the goods are faulty in condition or quality, as described by the customer, they shall either be repaired or replaced free of charge or at NRwell Ltd’s discretion, if repair or replacement is not possible then the Customer shall be credited or refunded the price of the goods, but NRwell Ltd holds no further liability to the customer.



NRwell Ltd will not be liable for any loss, damage, cost, expenses or any other claims that arise with the supply of goods and services

The Customer shall indemnify NRwell Ltd against any damages, loss or expenses from those that are caused by the Customer or the Customers agents or employees

NRwell Ltd will not be liable to the Customer for any delay in NRwell Ltd’s obligations if the delay was beyond NRwell Ltd’s reasonable control.

NRwell Ltd will not be liable to the Customer for any costs or losses due to failure of NRwell Ltd to perform any of its obligations if the reason was beyond NRwell Ltd’s reasonable control.

Situations that are beyond NRwell Ltd’s reasonable control include, but are not limited to, manufacturing delays, severe weather conditions, strike action, component and equipment shortage, manufacturer product discontinuation, price increases.

In the event that NRwell Ltd fails to perform its obligations to the Customer, NRwell Ltd will notify the Customer and refund any payment received for the particular obligation that NRwell Ltd is unable to perform or carry out.

Nothing in these Terms and Conditions excludes or limits the liability of the Supplier:

  • for death or personal injury caused by the Supplier’s negligence;
  • for any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability
  • for fraud or fraudulent misrepresentation.



Each part involved with any transactions during the contract and after it has terminated shall at all times;

  • Keep all private and company information confidential
  • Not disclose any confidential information to any other person
  • Not use any confidential information for a purpose not relating to the supply of goods or services
  • Will not make any copies or record in any way any confidential information
  • Ensure that none of it’s employees, directors or agents do any act that would breach the above clauses


Either party may disclose information when requested by a government body or other official or regulatory body




NRwell Ltd do not collect or store customer credit or debit card numbers or any other financial information

NRwell Ltd will protect your data and will safeguard and secure any data collected.

Please see our Privacy Policy for more information


Force Majeure

Neither Party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party.  Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.



The Parties agree that no failure by either Party to enforce the performance of any provision in these Terms and Conditions or under the Contract shall constitute a waiver of the right to subsequently enforce that provision or any other provision.  Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.



In the event that one or more of the provisions of these Terms and Conditions or the Contract are found to be invalid or otherwise unenforceable, then those provisions shall be deemed severed from the remainder of these Terms and Conditions (and, by extension, the Contract).  The remainder of these Terms and Conditions and the Contract shall still be valid and enforceable.


NRwell Ltd reserves the right to change this policy as we deem necessary or may be required by law. Any changes will be published on the website and any use of the website or interaction with NRwell Ltd after it has been published will deem you to have accepted the terms of the policy.