Terms and Conditions

 

Application of Terms and Conditions

NRwell Ltd (we) will supply products and services in accordance with quotations sent or online prices for logged-in users, which will be subject to the following terms and conditions. It is the customer’s responsibility to check all quotations, online products, and order confirmations to ensure that the supply of goods or services will fit their application. Any orders placed are an acceptance of our terms and conditions.

International Customers

Goods will be dispatched from various global locations. Some countries may incur import duties and taxes, and the purchaser of the goods is responsible for import and customs clearance. We will advise the point of dispatch and assist with any questions you may have.

Please note that goods may be inspected by customs and occasionally opened.

Sales and Service

No variation of these terms and conditions will be binding unless confirmed in writing between the authorized representatives of NRwell Ltd and the customer.

Quotations are provided using the stock levels and information available at the time of the quotation. Stock levels fluctuate hourly, and all lead times can only be confirmed at the time of order.

NRwell Ltd reserves the right to alter any sales literature, price lists, and other documents without notice. Contracts for the sale of goods and services shall not be binding on NRwell Ltd unless an order is placed by the customer and NRwell Ltd has confirmed the order in writing, provided a final invoice, or delivered the goods. NRwell Ltd has no control over sudden manufacturer price increases or stock level fluctuations. No goods can be held or reserved until an order is placed and payment is received.

Photographs and descriptions, whether in catalogs, brochures, price lists, or other documents issued by NRwell Ltd, are intended as a guide only and will not be binding.

NRwell shall not be liable to the Customer for any errors or omissions in product numbers or descriptions on any of the nrwell.com websites.

We reserve the right to make any changes to the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements, which do not materially affect their quality or performance in the customer’s application.

Subcontractors

NRwell Ltd reserves the right to assign the contract or any part of it to any contractor (person, firm, or company) without the prior consent of the Customer.

The Customer is not entitled to reassign the contract or any part of it without the prior written consent of NRwell Ltd.

Cancellation

No order which has been accepted by NRwell Ltd may be canceled by the Customer except with written agreement from NRwell Ltd on the terms that the Customer shall indemnify NRwell Ltd in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges, and expenses incurred as a result of such cancellation.

Payment

All payments should be made to NRwell Ltd as indicated on the quotation or invoice issued by NRwell Ltd.

Orders placed on a proforma basis will not be processed until full payment is received. Credit accounts must be paid according to the terms agreed between the authorized representative of NRwell Ltd and the customer; late payment may result in the credit account being withdrawn.

With the exception of any special terms agreed in writing between NRwell Ltd and the customer, NRwell Ltd shall send a final invoice to the customer at the time or any time after the delivery of the goods.

If the Customer fails to make payment by the due date, NRwell Ltd reserves the right to cancel the order and suspend any further orders or deliveries.

Delivery

Delivery of the goods will be made to the customer's address as confirmed on the order confirmation sent by NRwell Ltd. It is the customer’s responsibility to ensure that the delivery address they provide is correct.

Customers may arrange their own collection of the goods once NRwell Ltd has confirmed the goods are ready for collection.

The delivery date is approximate only. We will always try to offer an earlier delivery date and will advise if the goods are ready for dispatch earlier than anticipated. In the event that goods are delayed, NRwell Ltd will advise of the delay but will not be held responsible for any late deliveries.

If the Customer fails to take delivery of the goods (failing to sign for delivery, provide any instructions or documents required, or any other reason), NRwell Ltd shall be entitled to bill the customer for any costs and expenses, including redelivery charges, storage charges, and return costs that may incur.

NRwell Ltd shall have no liability for late deliveries where the goods/services are delivered after the advised delivery date, where the reason for late delivery is out of NRwell Ltd’s control, such as manufacturer delays, customer payment delay, or carrier fault.