Privacy Policy

NRwell Ltd is a business‑to‑business supplier of automation products and services, including but not limited to the supply, repair, refurbishment, and service exchange of machine parts for the manufacturing industry. 
We do not provide services directly to consumers. 

For data protection purposes, NRwell Ltd is the data controller in respect of the personal data described in this Privacy Policy. 

We may collect, use, store, and transfer the following types of personal data: 

1. Identity and Contact Data 

Full name of legal entity: NRwell Ltd 

Email address: support@nrwell.com 

Write to: Support, Units 3 & 4 Heritage Park, Heath Hayes, WS11 7LT, United Kingdom.  

Telephone number: +44 (0)1543 886741 

2. Business Interaction Data 

• Records of communications with you (emails, calls, correspondence) 

• Quotations, orders, invoices, and contracts 

• Account and transaction history 

3. Technical and Website Data 

When you visit our website, we may automatically collect: 

• IP address 

• Browser type and version 

• Device information 

• Pages visited and time spent on our site 

(This data is typically collected via cookies – see Cookie Policy.) 

We collect personal data through: 

• Direct contact with you (email, phone, website forms) 

• Business communications and contractual discussions 

• Website usage and cookies 

• Third parties, such as:  

• Business partners or suppliers 

• Publicly available business directories 

• Referrals from existing customers 

We use personal data only where the law allows us to. Most commonly, we use it to: 

• Respond to enquiries and provide quotations 

• Supply products and services 

• Manage customer and supplier relationships 

• Process orders, payments, and invoicing 

• Provide technical support, servicing, or repairs 

• Maintain internal records 

• Improve our website and services 

• Comply with legal, regulatory, or contractual obligations 

We do not use personal data for consumer marketing purposes. 

Under UK GDPR, we rely on the following lawful bases: 

• Contractual necessity – where processing is required to perform or enter into a contract 

• Legitimate interests – where processing is necessary for normal business operations and does not override your rights 

• Legal obligation – where we must comply with legal or regulatory requirements 

• Consent – where explicitly required (e.g. certain cookies) 

We may share personal data with: 

• Trusted service providers (IT support, hosting, accounting, couriers) 

• Professional advisers (legal, financial) 

• Regulatory or law enforcement authorities where legally required 

All third parties are required to respect the security of personal data and to process it in accordance with the law. 

We do not sell personal data to third parties. 

We may use your personal data to provide you with marketing communications where we have a lawful basis to do so, such as your consent or our legitimate interests, in accordance with applicable data protection laws. We are committed to ensuring that you have control over how your personal data is used for marketing purposes. 

You will only receive marketing communications from us where we are legally permitted to contact you. 

You have the right to withdraw consent or object to receiving marketing communications from us at any time. You can do this by: 

• Using the unsubscribe link provided in any marketing email we send to you, or 

• Contacting us directly by email at francine@nrwell.com  

Once you opt out, we will stop sending you marketing communications, though we may still contact you for non‑marketing purposes where permitted by law (such as service updates or legal notices).